Frequently Asked Questions (FAQ)
Welcome to Plus Size Dresses Shop! We’re here to help you with any questions you may have about our products, services, and policies. Below, you’ll find answers to some of the most common questions we receive.
Product Questions
1. What types of products do you offer?
We specialize in plus-size fashion, offering a wide range of products including Plus Size Bottoms, Plus Size Dresses, Plus Size Jumpsuits, Plus Size Swimwear, Plus Size Tops, and Plus Size Two Pieces.
2. Are your products true to size?
Yes, our products are designed to fit true to size. However, we recommend checking our size guide for specific measurements to ensure the best fit.
3. Do you offer plus-size options for all your products?
Absolutely! All our products are specifically designed for plus-size women, ensuring comfort and style for every body type.
Shipping & Delivery
1. What shipping options do you offer?
We offer two main shipping methods: Standard Shipping via DHL or FedEx, which takes 10-15 business days, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once processed, you will receive a confirmation email with a tracking number.
3. Do you ship internationally?
Yes, we ship globally! However, we currently do not ship to certain areas in Asia and a few remote regions. If you have any questions about shipping to your location, please contact our customer service team.
Returns & Exchanges
1. What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in their original condition with tags attached. For more details, please visit our Returns Policy page.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
3. Are there any items that cannot be returned?
Yes, certain items such as swimwear and undergarments may not be eligible for return due to hygiene reasons. Please check our Returns Policy for more information.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
3. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the “Account Settings” section.
Customer Support
1. How can I contact customer service?
You can reach our customer service team at [email protected] or through our contact form on the website. We’re here to help with any questions or concerns you may have.
2. What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (CST).
3. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery.
Thank you for choosing Plus Size Dresses Shop! We are committed to providing you with a seamless and enjoyable shopping experience. If you have any further questions, please don’t hesitate to contact us.